Field Service Management Services and Solutions
Business Solutions
A comprehensive range of quality solutions to transform the Services Industry
Our Field Service Management Services help organizations efficiently plan, schedule, coordinate, execute, monitor, and optimize field-based maintenance and service operations. By integrating people, processes, mobile technologies, and intelligent scheduling, we improve workforce productivity, service quality, customer satisfaction, and operational efficiency.
Our FSM solution offering is built around key ICT and service management domains, including:
- Appointment Assistance and Scheduling
- Installed Base Management
- Service Scheduling and Optimisation
- Mobile Work Order (Service Execution)
- Quotations and Service Estimation
- Recurring Services Management
- Remote Assistance and Support
- Contract Management
- Request and Incident Management
- Service Level Agreement (SLA) Management
- Artificial Intelligence-enabled Service Optimisation
Our Value proposition includes:
- Improved field productivity
- Faster service response
- Better resource utilization
- Reduced operational delays
- Lower operational costs
- Reduced travel and dispatch costs
- Reduced downtime costs
- Enhanced operational agility
- Better service quality
- Improved asset visibility
- Greater digital transformation capability
- Improved safety compliance & incident management
Lerumo’s FSM experience spans a wide range of industries, including Telecommunications, Infrastructure, Transport, Utilities, and other asset-intensive service environments where efficient field operations are critical to business performance.
In addition to solution delivery, Lerumo provides end-to-end support across the full FSM lifecycle, including Enterprise Architecture, Business Architecture, and Solution Architecture services, Solution Design, Integration Services, and Data Management Services. These capabilities ensure that FSM solutions are properly designed, aligned, and implemented to meet organisational objectives and operational requirements.
We also support clients beyond implementation through post-go-live services, including operational stabilisation, optimisation, managed support, and the establishment of Centres of Excellence (CoE), enabling sustained value realisation and continuous improvement.
Field Service Management Support Services
FSM System support service to our customers
Once an FSM system, or modules thereof, has gone “live”, Lerumo provides a Support Service to our customers including Field Technicians, Call Centre Agents, Dispatch Staff, Schedulers, Third-Party Contractors, Warehouse Users and Management. The service is managed through strict adherence to agreed Service Level Agreements (SLA’s).
The support model is based on four pillars:
- Operate and Support – Provide responsive functional and technical support services to maintain business continuity and application availability
- Maintain and Optimize – Ensure the FSM environment remains stable, compliant, and aligned with business needs
- Enhance and Innovate – Drive continuous business value
- Govern and Improve – Provide structured governance and continuous service improvement
Through the Support Model customers will benefit from:
- Improved application availability and reliability
- Reduced operational risk and downtime
- Faster incident resolution and response times
- Enhanced user experience and productivity
- Optimized business processes
- Improved governance and compliance
- Structured adoption of new releases and features
- Access to specialist functional and technical expertise
- Continuous improvement and innovation capabilities
- Maximized return on investment from the FSM platform
- Road Map to manage continuous improvement and innovation
ICT Solutions
Refer to our IT Business Solutions
Lerumo as service integrator can be a key service provider in supporting Service organisations to transform their businesses to a modern digitalized Service organisation that ensures market relevance and dominance.